{"id":372,"date":"2024-05-21T14:56:32","date_gmt":"2024-05-21T14:56:32","guid":{"rendered":"https:\/\/www.chojnackanaskret.pl\/?p=372"},"modified":"2024-11-28T09:54:19","modified_gmt":"2024-11-28T09:54:19","slug":"empatia-pomaga-kreowac-optymalne-rozwiazania","status":"publish","type":"post","link":"https:\/\/www.chojnackanaskret.pl\/index.php\/2024\/05\/21\/empatia-pomaga-kreowac-optymalne-rozwiazania\/","title":{"rendered":"Empatia pomaga kreowa\u0107 optymalne rozwi\u0105zania"},"content":{"rendered":"\n

S\u0142yszeli\u015bcie mo\u017ce o in\u017cynierze, Doug\u2019u Dietz\u2019ie, projektancie sprz\u0119tu medycznego? Doug b\u0119d\u0105c pewnego dnia w szpitalu zaobserwowa\u0142 reakcj\u0119 dziewczynki, kt\u00f3rej p\u0142acz i przera\u017cenie uniemo\u017cliwia\u0142o lekarzom przeprowadzenie badania z udzia\u0142em rezonansu magnetycznego. Kiedy zacz\u0105\u0142 zg\u0142\u0119bia\u0107 temat okaza\u0142o si\u0119, \u017ce a\u017c 80% dzieci w tym szpitalu ma podawane \u015brodki uspokajaj\u0105ce przed badaniem rezonansem.  Po tym do\u015bwiadczeniu, w wywiadzie dla  „Smashing Boxes” przyzna\u0142:<\/p>\n\n\n\n

„By\u0142em do\u015b\u0107 kr\u00f3tkowzroczny, skupiaj\u0105c si\u0119 na projekcie produktu. My\u015bl\u0105c o odbiorcach, koncentrowa\u0142em si\u0119 na ekipie technicznej, kt\u00f3ra rzeczywi\u015bcie wchodzi\u0142a w interakcje ze sprz\u0119tem, kt\u00f3ry projektowa\u0142em. S\u0105dzi\u0142em, \u017ce to u\u017cytkownicy, poniewa\u017c to w\u0142a\u015bnie oni dotykaj\u0105 i u\u017cywaj\u0105 sprz\u0119tu. Pomin\u0105\u0142em to, w jaki spos\u00f3b m\u00f3j projekt wp\u0142ywa na rodziny i dzieci.”<\/p>\n\n\n\n

Doug postanowi\u0142 \u201eusprawni\u0107\u201d sw\u00f3j sprz\u0119t. Rozmawia\u0142 z lekarzami, rodzicami dzieci, chcia\u0142 lepiej zrozumie\u0107 potrzeby ma\u0142ych pacjent\u00f3w. Szukaj\u0105c inspiracji natkn\u0105\u0142 si\u0119 na metod\u0119 Design Thinking, kt\u00f3ra stawia empati\u0119 na pierwszym miejscu w projektowaniu rozwi\u0105za\u0144 dla klienta. Dzia\u0142aj\u0105c w my\u015bl tej metody Doug i jego wsp\u00f3\u0142pracownicy wpadli na pomys\u0142, by badanie rezonansem magnetycznym sta\u0142o si\u0119 dla badanych dzieci cz\u0119\u015bci\u0105 wi\u0119kszego, bajkowego do\u015bwiadczenia.  Postanowiono, by stresuj\u0105ce do\u015bwiadczenie sta\u0142o si\u0119 dla dzieci czym\u015b w rodzaju przygody. Nieco przyt\u0142aczaj\u0105ce maszyny zosta\u0142y pomalowane i oklejone specjalnymi naklejkami, podobnie sta\u0142o si\u0119 z ca\u0142ymi pomieszczeniami. Wszystko mia\u0142o przypomina\u0107 statek piracki, otw\u00f3r komory rezonansu sta\u0142 si\u0119 ko\u0142em kapitana. Samo badanie by\u0142o cz\u0119\u015bci\u0105 wi\u0119kszego scenariusza, kt\u00f3rego cz\u0119\u015b\u0107 rodzice i dzieci dostawali w przeddzie\u0144 badania. Wchodz\u0105c do gabinetu dziecko s\u0142ysza\u0142o ju\u017c odg\u0142osy fal i krzyki pirat\u00f3w.  Personel wprowadza\u0142 ich w dalsz\u0105 cz\u0119\u015b\u0107 historii do odkrycia skarbu pirat\u00f3w. Na koniec proszono, aby dzieci schowa\u0142y si\u0119 w \u015brodku ko\u0142a i pole\u017ca\u0142y tam nieruchomo. Tylko nieruchome dzieci by\u0142y bowiem niewidzialne dla pirat\u00f3w.<\/p>\n\n\n\n

W\u00a0innym prototypie, scenariusz ze statkiem pirackim zast\u0105piono scenariuszem podr\u00f3\u017cy w\u00a0statku kosmicznym, a w jeszcze innym badanie sta\u0142o si\u0119 cz\u0119\u015bci\u0105 podr\u00f3\u017cy po\u00a0rafie koralowej. Wraz z\u00a0wprowadzaniem nowych rozwi\u0105za\u0144 liczba pacjent\u00f3w wymagaj\u0105cych podania \u015brodk\u00f3w uspokajaj\u0105cych spad\u0142a z 80% do 10%. Doug i jego ekipa za\u00a0najwi\u0119ksze swoje osi\u0105gni\u0119cie uznali jednak sytuacj\u0119, kiedy\u00a0ma\u0142a dziewczynka po zabiegu podesz\u0142a do mamy i poprosi\u0142a: \u201eMamo, czy mo\u017cemy tu wr\u00f3ci\u0107 jutro?\u201d<\/p>\n\n\n\n

*************************************<\/p>\n\n\n\n

Empathy helps in creating optimal solutions<\/p>\n\n\n\n

Have you heard of the engineer Doug Dietz, a designer of medical equipment? One day, while in the hospital, Doug observed the reaction of a girl whose crying and fear prevented doctors from performing an MRI scan. When he began to dig deeper into the topic, it turned out that 80% of children in this hospital were given sedatives before an MRI scan.  After this experience, in an interview for „Smashing Boxes” he admitted<\/p>\n\n\n\n

\u201cI was just focusing on product design. When thinking about the audience, I focused on the technical crew who were actually interacting with the equipment I was designing. I thought they were users because they are the ones who touch and use the equipment. I left out how my project impacts families and children.<\/p>\n\n\n\n

Doug decided to „upgrade” his equipment. He talked to doctors and parents of children and wanted to better understand the needs of young patients. While looking for inspiration, he came across the Design Thinking method, which puts empathy first in designing solutions for the client. Following this method, Doug and his colleagues came up with the idea that an MRI examination would become part of a larger, fairy-tale experience for the children being examined. It was decided that the stressful experience would become something of an adventure for the children. The slightly overwhelming machines were painted and covered with special stickers, and the same happened to the entire rooms. Everything was supposed to resemble a pirate ship, the opening of the resonance chamber became the captain’s wheel. The test itself was part of a larger scenario, part of which parents and children received on the eve of the test. When entering the office, the child could already hear the sounds of waves and the screams of pirates. The staff took them through the rest of the story to discovering the pirate treasure. Finally, the children were asked to hide in the center of the circle and lie there motionless. Only immobile children were invisible to pirates.<\/p>\n\n\n\n

In another prototype, the pirate ship scenario was replaced with a spaceship travel scenario, and in yet another, the exploration became part of a journey through a coral reef. With the introduction of new solutions, the number of patients requiring sedation decreased from 80% to 10%. However, Doug and his team considered their greatest achievement to be the situation when a little girl came up to her mother after surgery and asked: \u201cMom, can we come back here tomorrow?<\/p>\n\n\n\n


<\/p>\n\n\n\n

\"\"<\/figure>\n","protected":false},"excerpt":{"rendered":"

S\u0142yszeli\u015bcie mo\u017ce o in\u017cynierze, Doug\u2019u Dietz\u2019ie, projektancie sprz\u0119tu medycznego? Doug b\u0119d\u0105c pewnego dnia w szpitalu zaobserwowa\u0142 reakcj\u0119 dziewczynki, kt\u00f3rej p\u0142acz i przera\u017cenie uniemo\u017cliwia\u0142o lekarzom przeprowadzenie badania z udzia\u0142em rezonansu magnetycznego. Kiedy zacz\u0105\u0142 zg\u0142\u0119bia\u0107 temat okaza\u0142o si\u0119, \u017ce a\u017c 80% dzieci w tym szpitalu ma podawane \u015brodki uspokajaj\u0105ce przed badaniem rezonansem.  Po tym do\u015bwiadczeniu, w wywiadzie dla  „Smashing … <\/p>\n

Czytaj dalej \u201eEmpatia pomaga kreowa\u0107 optymalne rozwi\u0105zania\u201d<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_memberships_contains_paid_content":false,"footnotes":"","_links_to":"","_links_to_target":""},"categories":[1],"tags":[],"class_list":["post-372","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"yoast_head":"\nEmpatia pomaga kreowa\u0107 optymalne rozwi\u0105zania - Izabela Chojnacka - Naskr\u0119t Consulting<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.chojnackanaskret.pl\/index.php\/2024\/05\/21\/empatia-pomaga-kreowac-optymalne-rozwiazania\/\" \/>\n<meta property=\"og:locale\" content=\"pl_PL\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Empatia pomaga kreowa\u0107 optymalne rozwi\u0105zania - Izabela Chojnacka - Naskr\u0119t Consulting\" \/>\n<meta property=\"og:description\" content=\"S\u0142yszeli\u015bcie mo\u017ce o in\u017cynierze, Doug\u2019u Dietz\u2019ie, projektancie sprz\u0119tu medycznego? Doug b\u0119d\u0105c pewnego dnia w szpitalu zaobserwowa\u0142 reakcj\u0119 dziewczynki, kt\u00f3rej p\u0142acz i przera\u017cenie uniemo\u017cliwia\u0142o lekarzom przeprowadzenie badania z udzia\u0142em rezonansu magnetycznego. 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